Help with a bill.

What to include

• The bill’s short code, if one is shown. Do not include the private access token from the full link.
• What you expected, what happened instead, and the last step you completed.
• Your device model, iOS or browser version, and Cuenta app version.
• A screenshot if it helps, after removing names, receipt details, or payment information you do not want to share.

Common fixes

The receipt scan is wrong. The person who scanned the receipt can review and correct its lines and totals before everyone settles up.

An item was claimed by the wrong person. While the bill is open, tap the item again to change the claim. If claims are locked, ask the host to reopen them.

An invitation link will not open. Copy the complete link into Safari. If you already joined, use the same browser or device so Cuenta can restore your bill-specific access.

A Venmo payment is missing. Cuenta prepares a handoff to Venmo but does not send or confirm the payment. Check the transaction in Venmo before marking the bill paid.

Privacy, deletion, and security

For access, correction, or deletion requests, email support@trycuenta.app and include the bill’s short code or another safe way to identify the record. Read the privacy policy for details.

If you believe a bill link or Cuenta data has been exposed, email support@trycuenta.app with “Security” in the subject. Do not send the exposed credential in the email.

About payments

Cuenta calculates shares and can open a payment app with details filled in. Cuenta does not hold funds, send payments, or verify that a payment completed. Questions about a transaction itself should be handled in the payment service where it was sent.